Amy Zolotow

Humanizing AI Through Storymaking in Healthcare

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Conversation Date: 04/03/2024

What if AI could help make healthcare more human? In this conversation, we examine the role of narrative in the humanization of AI technology with Amy, a leader in operations with over ten years of experience in healthcare. From her work in a variety of domains in and around the healthcare ecosystem, along with her participation in medical AI advocacy efforts, she shares her insights on how real-time storymaking in the clinical space can help bridge the gap that exists between innovation and healthcare. We explore topics such as the importance of effective transformation management in healthcare, the role of leadership as language, breaking through the hype of AI in medicine, hallway talks, how community is everything, and how individuals from traditional healthcare systems can start conversations on how to use technology best to overcome some of the biggest healthcare industry challenges to date.

Amy Zolotow

MSS, Leader in Healthcare Operations

An accomplished healthcare leader, Amy thrives in complexity. Whether leading cross-functional teams or finding the real story in data, Amy drives lasting change in dynamic, matrixed healthcare environments. She consistently strives for shared language, community building, and technology adoption - all with an eye on the most effective patient and employee experience. Amy’s work at the operational level has explored the impact of AI, matching organizational and human needs to technological merit. She has lent her expertise as a moderator and speaker at Ai4 and a panelist and Ambassador for AIMed, leading vital discussions on the importance of responsible and thoughtful AI adoption and implementation in healthcare.

Her career includes business and operational leadership roles at Johns Hopkins and she currently works at Mercy Personal Physicians. She is also a healthcare advisor at ScaleHealth, and principal solutions architect, healthcare and AI specialist.


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